Emily
9/10
United Kingdom 🇬🇧
Beautiful spot/ unfortunate timing
Pros: This property is really fabulous- comfortable beds, great space, lovely balcony, kitchen with everything you need, great fireplace.
Cons: Unfortunately- there was maintenance being done on the hot tubs- the day after we arrived they were drained to be re plastered- this meant the hot tubs, pool and the balcony were all out of action due to dust and noise. Normally we’d have been out all day anyway but with some of us working and some trapped at property without a car it was pretty disruptive and disappointing. However- when we explained the situation to management they tried very hard to make it right and paid for our group to go on a sunset lake cruise as compensation. Still very frustrating for the price paid for the week but just one of those unfortunate things.
Simon
10/10
United Kingdom 🇬🇧
Absolutely Superb
Pros: The resort is exceptional. Staff were incredibly friendly and welcoming on each arrival and departure. The whole resort is immaculate and clean, with high end furnishing and superb pool and hot tub areas. Free Nature Valley bars in the lobby, which were great to grab and take on a hike. Perfect location central to Heavenly Resort (superb pizza nearby at Basecamp Pizza). Room was absolutely stunning. Superb furnishings, huge space in all living areas, and large balcony overlooking the pool. We would definitely stop here again (out of interest we also checked how much it would be to buy a condo in the resort - $1.6m).
Cons: Very minor things (in no way would impact our decision to revisit again, as we'll definitely be back) - the waste disposal button was broken (worked but kept coming off), the bedroom closet door was loose and came off the hinge, no information on where to put trash/recycling, and there was no information about free/discounted access to local beaches (terrible that there are private and chargeable beach areas, but apparently local hotels give free passes, but we weren't offered this, so never visited those beaches).
Natalie
10/10
United States 🇺🇸
Loved our stay, will definitely book again!
Pros: Location, pool/hot tubs, unit balcony, fireplace, entire unit. Kitchen was beautiful with great appliances. Also loved the water dispenser by the elevators,
Cons: Shower head and bathtub. Bathtub did not seal to fill with water. Shower head in bathtub/shower could use replacement like shower head in master bath.
Nadia
10/10
United States 🇺🇸
It was an awesome experience all around.
Pros: Property was amazing in a perfect location to walk to shops and restaurants. Our kids loved the pool and the beds were super comfy.
Cons: Nothing - it was great!
Jurgita
8/10
United States 🇺🇸
Pros: Nice pool and hot tubs. Rooms were clean and nice. Not many people in the resort, very quiet.
Cons: Reception service girl was not very nice, no room service. You need to ask for towels.
Gina
9/10
United States 🇺🇸
Excellent
Pros: The condo was great, super clean, well stocked and the location was perfect.
Cons: It would have been nice if we had a heads up that the gondola is closed for almost an entire month for maintenance. We were really looking forward to going up on the gondola.