Best Western I-5 Inn & Suites

Would recommend to others and would return.

Pros: Very clean. Friendly , caring staff and excellent breakfast.

My stay was amazing

Pros: The staff was veery nice and friendly. The location was great with a few eating places near the hotel in walking distance and a gas station. Everything in the room accommodated all my needs. I loved the great size mini refrigerator, build in desk. The LG tv's and couch was awesome. The bed was super comfy... best part. Two Vending machine was just down the hall of snack and beverages.

Cons: I was on the 3rd floor and every time I enter the hall it was very warm/hot and I couldn't wait to go to my hotel room to turn on the AC.

The genuine hosts and clean open room make this a must on the I- 5! 🍇

Pros: The staff is absolutely amazing! The front host ( Chanda?) greeted us with kindness and enthusiasm later in the evening. She went out of her way to help us park a giant truck and trailer. Breakfast was delicious and also met with familiar smiles! This spot is amazing for hospitality but a little noisy .. of corse- it’s the CA I- 5!!

Cons: Nothing that could be helped- it’s a bustling spot!

Great hotel with gas stations near by as well as plenty of fast food choices and a full restaurant.

Pros: The room was huge with a comfortable chair and ottoman. It also had a desk and chair for working with my computer, The bathroom was large compared to other rooms I have been in the past.

Cons: When we arrived, we had issues with check-in. They said they did not show a reservation for me. I showed them my Booking.com email and he said it was from Booking.com, not them. Then I showed him the email from Best Western with the confirmation number noted. He did not want to honor it so he called their other hotel across the street and a nice young Lady came over. I showed her everything from Booking.com and from Best Western and she said she remembered the email and said not to worry, they would get 2 rooms ready. She told the guy in her language and he set up two identical rooms, but on separate floors. We were so tired from driving all night and half a day, we didn't care about the locations on different floors. After a few minutes, we were given the room keys and went to our rooms. The whole check-in process took about 15-20 minutes. That was not acceptable, but it was still a good experience.