Grand Sierra Resort and Casino

Excellant stay.

Pros: Fab view from room,good wifi,good selection of restaurants.Exellant bowling.

Cons: Rooms were a bit dated,but i hear that they are refurbished soon.

Great facilities for all members of the family including kids activities (bowling, ice skating, games centre and movie t

Pros: Great facilities (especially for family with two young children), friendly staff

Cons: Only 3 towels provided for 4 guests

Very satisfied.

Pros: It’s a great place for families. Good place for family activities. Overall, we really like this hotel. Only one bad thing to mention is the room service, they don’t clean everyday.

Pros: I recently enjoyed a stay at a hotel that genuinely excelled in providing comfort and relaxation. The rooms were spacious and impeccably clean, with a plush bed and cozy seating areas. What truly set this hotel apart was the outstanding service. The staff's warmth and attentiveness made me feel genuinely valued as a guest.

Great time and always choose Grand Sierra

Pros: We come every year for the Rib cook off. Nice to s hotel improvements.

Cons: The only issue was a stained dirty ottomn in our room. We were also told no housekeeping services the 2 nights we stayed. One night was peak pricing at over $200. I so dislike the smoking in the casino and restaurant areas

Need more help on the floor to help first time customers

Pros: Bed was nice..I know you have your high rollers…free parking was nice but my husband and I are 66 and 74 it would have been nicer if we didn’t have to pack our heavy luggage all the way up the back stairs……need more people out front to help guide people where to go being first time visitors…..and never gambled before maybe someone on floor to show you how the machines work so we just didn’t gamble.

Cons: More staff to help the first time people how to gamble ….no one even asked us if we needed help with anything…had to walk around for the most of the time lost…..we probably won’t be back for that reason not a very friendly place….my husband went to several restaurants and none of them even had a steak on menu….again no one asking us iif we needed help with anything

Great location and facility for Hot August Nights.

Pros: Excellent loacation and facilities. Room was large, convenient and very nice.

Cons: No daily maid visitation for towels and miscellaneous.

Pros: The hotel was perfect for us as we were attending Hot August Nights. Good sized rooms for two couples.

Overall probably one of the better options in Reno.

Pros: Clean modern facilities and lots of parking. Conveniences all in one.

Cons: Facilities around the hotel were so so needed updating the guest services inconveniences to the customer need to be better charging $30 a night for a microwave is a bit excessive and should be included in the room already.

Fun!

Pros: Very clean, really nice room, easy access to so many things.

Cons: $40 to rent an umbrella at the pool seemed excessive as did a roll out bed at $25 per night.